Adcock Refrigeration

A refreshing managed print service experience for Refrigeration & Air Conditioning specialists

“With Xerox devices and Managed Print Services from First Copy [FCC Innovation], we enjoy solid reliable service for the whole group – the experience is invaluable to us”


With 12 busy office sites and 226 members of staff, IT Manager David O’Dell at Adcock Refrigeration & Air Conditioning has the unenviable task of keeping all them all up and running with their various IT, print and document requirements.

With a need for high volume, everyday office print jobs such as invoices, statements and reports to high quality documents like tenders and A3 technical drawings, the business needed fast,  reliable and flexible multifunction print devices accompanied by strong support and back-up just in case things  go wrong.

“Our aim at Adcock is to combine traditional values of honesty and integrity, together with providing a service at the best price and with the highest engineering standard to give complete customer satisfaction and this is what we expect from our suppliers too” says David. “Following a period of rapid growth, our old printing devices were costly, unreliable and simply ‘just not up to the job’. Managing consumables and breakdowns was becoming a logistical nightmare and this, coupled with poor service and support, meant that things had to change and we turned to First Copy for help and advice” explains David.

Working closely with Adcock, First Copy proposed the advanced Xerox 7800 and 7200 series Workcentres with fast, high resolution output and the ability to print vibrant images on a variety of stock all backed up with a Managed Print Service.

Adcock offices now benefit from quality Xerox Multifunction Devices available to all staff via their IT network which allows them to effortlessly print quality (client facing) documents as well as copy, scan and manage saved documents. All devices benefit from a proactive, Managed Print Service, which means that all consumables, service and meter reads are carried out automatically by First Copy/Xerox which takes the strain away from Adcock, freeing them up to focus on their business.

Adds David, “As our printers are being looked after ‘remotely’, when we need to change a toner, waste toner or drum they are always in our store cupboard ready and waiting! WithXerox devices and Managed Print Services (MPS) from First Copy, we enjoy solid reliable service for the whole group – the experience is invaluable to us”.

For further information on how an FCC Innovation solution can help your business call 01223 811311 or email