Jackson Civil Engineering

Breaking down the cost of document management for Jackson Civil Engineering

“Our existing contract was coming to an end so this was the perfect opportunity for First Copy [FCC Innovation] to carry out a complete audit of what we were currently doing, implement a solution to improve it as well as significantly reduce our time and costs”


As the largest part of One Group Construction, Suffolk based Jackson Civil Engineering had its hands full keeping its document management system and costs under control at its head office in Ipswich. With over 30 separate document generating devices, keeping them all running consistently whilst controlling cost and eliminating waste had all become a bit of a headache for Jackson’s Justin Corneby.

Handling breakdowns, purchasing and storing stocks of multi-brand consumables, overcoming inconsistent print quality, monitoring and controlling print waste as well as overall running cost led to Jacksons asking First Copy to identify and implement a new efficient and cost effective solution.  This consisted of fewer, faster, more reliable and fully networked multifunction print devices, implementing a ‘rules based’ print system as well as a Managed Print Service (MPS) agreement.  

The result was a cost effective solution which not only improved the working environment but provided a print management system to monitor, control and report on all of Jacksons document activity.

With a First Copy MPS agreement in place, Jacksons could rest assured that all their devices were now proactively monitored and areas such as service call outs, meter reads and consumables ordering was now done automatically through First Copy’s ‘Level 1’ Helpdesk.

The results were a more controllable and cost effective document management solution which has enabled Jackson to:

  • Project savings of around £30K over the life of the contract

  • Drastically reduce the time spent by IT staff tending to printer related matters

  • Benefit from fast, quality printing of tender documents from any member of staff at any print device

  • Report significant reductions in print waste due to ‘rules based’ printing being implemented company-wide.

If you would like to find out how a Xerox workflow solution could help your business work more efficiently and cost effectively, call 01223 811311 today.