Perenco is a leading independent Oil & Gas Company, operating in 13 countries across the globe, ranging from Northern Europe to Africa and from Latin America to Southeast Asia. Operating both onshore and offshore, Perenco UK's success relies on its team of dedicated engineers, technicians and office personnel to carefully manage the complex processes involved with energy production.
“As dedication and teamwork are key attributes at Perenco UK, we were looking for a supplier of our Managed Print Solution (MPS) who would share the Company’s ethos and become part of our team”, says Shaun Senior, Office Manager at the Company’s Head Office based in Norwich. “With multiple suppliers and manufacturers of print devices and varying levels of Managed Print Services it was all becoming a bit of a logistical nightmare” adds Shaun “and the company really needed to review and streamline its operations”. Following an on-site and device utilisation audit, a consolidated replacement programme was put into place and carefully managed by the First Copy [FCC Innovation] MPS team. New Xerox ‘ConnectKey’ devices were installed both onshore and offshore (on the company’s North Sea rigs) and now benefit from structured support. Perenco UK has its own dedicated team at First Copy, where service and consumable supply is automatically generated via the First Copy Level 1 Helpdesk based in Cambridge.
Security is another key factor for Perenco UK. Therefore, all staff members are able to create, move and print documents from any device using their staff security pass. This creates a fully flexible, yet secure, operating environment for the business. With one supplier contract, one managed print solution and one manufacturer’s hardware and software operating platform, service and consumable supply support is seamless. This saves time and should save on cost, whilst removing any margin for error. User experience is now consistent across all devices and network flexibility ensures management and reporting is now in place. For a project of Perenco UK’s size, service was key to its success. “Commitment from the MPS Team at First Copy has been ‘above and beyond’ through every step of the way from an on-site audit of current state, consolidation of our devices and user-rules put in place, through to delivery, installation, training (even onto our rigs) and account management of our MPS solution. With First Copy’s help, we have streamlined our processes, saving time and we expect to substantially reduce cost and waste over the Total Cost of Ownership”, adds Shaun.
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