We've won gold for customer experience!
FCC Innovation, the document solutions team at First Copy, is celebrating because First Copy has received a Gold Award in the Alinea Partners Customer Experience (CX) Certification Programme (February 2019).
We were absolutely delighted to hear the news, and it is a wonderful recognition of the hard work put in by the whole First Copy and FCC Innovation team. We all strive to provide an outstanding experience to our customers, throughout the customer journey, from ‘discovery to loyalty’.
The quality stamp is given in recognition of companies that rank above 51 points in the Customer Experience Index (CXi) in the Alinea Partners' globally-recognised Secret Shopper Programme. The Programme uses a scientific analysis of the whole sales journey to find out how a buyer experiences a sales offer in minute detail - from search engine optimisation to proposal and from purchasing process to payment - and much, much more.